ABOUT US

Since its opening in 2015, RUSE has offered high-end, designer and unique contemporary items to its clients that are made affordable by our consignment concept.

Energized by a love for fashion, remaining ahead of the trends and the durable life cycle of garments, RUSE boasts an ever-changing inventory of exciting and affordable pieces to both a local and international clientele. Thanks to the growing network of fashion forward consignment clients, there is a daily influx of new and exceptional pieces being prepared for release.

Our commitment to quality, innovation and unparalleled customer service caters to the modern consumer seeking out a dose of something different.

Ruse Boutique Storefront
CONTACT US
Phone514-948-1717
Emailinfo@ruseboutique.com

Opening hours:

Monday11am to 7pm
Tuesday11am to 7pm
Wednesday11am to 7pm
Thursday11am to 8pm
Friday11am to 8pm
Saturday11am to 6pm
Sunday11am to 5pm
 
AUTHENTICITY

We are committed to offering only genuine designer pieces. If we suspect an item to be counterfeit or have any doubts whatsoever, the item will not be selected. We work alongside skilled authenticators to guarantee that every designer item available through RUSE is 100% authentic. If required, our team may contact you for additional authentication documents.

SHIPPING INFORMATION

Online orders are processed and shipped by Canada Post. Please allow 48 hours for processing and be sure to provide all address details including apartment/suite/building number, and company name if applicable. We do not ship to PO boxes unless additional information is provided. You will receive a confirmation email after the payment, and an additional email confirming shipment.

Orders will include a tracking number. Orders that cannot be received for whatever reason will either be re-shipped (at the customer’s expense) or cancelled. In that case, you will be contacted.

RUSE is not responsible for any loss and/or delays of products following shipment from Ruse Boutique to the shipping address. Delayed delivery will not give rise to any penalty nor indemnity, and cannot be used as reason for cancelling an order.

CLICK AND COLLECT (No shipping fee)
In order to avoid shipping fees, Montreal customers can use the option of Click & Collect to purchase the item online and pick it up in store within a 1 month period. Orders will be ready for pickup the following business day, with no confirmation necessary, unless contacted otherwise.

Shipping fees
Shipping fees can vary depending on the selected item and your location.

In Store Pickup
All items featured online are reflective of our in store inventory.

Taxes
Taxes aren't included in the price and will be added where applicable by law for all Canadian orders.

Custom Duties
Please refer to the customs legislation in your country of residence for more information on additional duties and taxes. Ruse Boutique will not be responsible for additional custom duties and taxes that may be applied to your order. Refused packages will still be responsible for any shipping fees, taxes and additional custom duties.

Terms & Conditions
Below, you’ll find the terms and conditions for shopping online with RUSE. Should you require additional information, please email us at info@ruseboutique.com or give us a call from 11am-7pm EST between Monday and Friday at (514) 948-1717.

CONDITION OF ITEM

RUSE strives to maintain the highest standards for all of our consignment items.

Every item consigned with us is thoroughly inspected and assessed before reaching our racks or online store. All relevant information regarding item condition is communicated under product information. It is of the utmost importance to read and understand the condition of the item(s) prior to making a purchase through our online store. Although many of the items we list are new or unworn, due to the nature of consignment, many of our items also bear gentle wear and/or minor defects. If you are interested in an item and require further information regarding its condition, do not hesitate to contact us via email at info@ruseboutique.com.

PRIVACY POLICY

RUSE is committed to protecting your privacy. All collected personal information is solely used to process your order or contact you with regards to your transaction. RUSE guarantees that your personal information will never be distributed to any organization or third party. RUSE reserves the right to contact you via email.

By using this website, you accept the policies set forth in this Privacy Policy.

RETURN POLICY

If you wish to return your purchase, please contact us within 48 hours of receiving your package. All returns must be shipped within 5 business days from the date of receiving the return shipping label. A store credit will be issued for all returns only. No monetary refund will be permitted. Note: Return shipping costs will be deducted from your return credit. Please allow 48 hours for re-authentication and processing before any credits are issued.

For further inquiries on our return policy, contact us at orders@ruseboutique.com or (514) 948-1717 from 11am-7pm EST between Monday and Friday.

Alternatively, if you do not wish to keep the item, consigning with us is a sustainable option.

CAREERS

The RUSE team is an ever-changing microcosm of fashion forward, eclectic and committed individuals. As our business blooms and evolves, new positions are being created to reflect our growth. If you’re a creative, outside-the-box thinker who is passionate about our approach to fashion, we would love to hear from you. We are always accepting CVs and Cover Letters, so drop us a line and be sure to include some details about yourself and what makes you a perfect fit for our team. Oh! And don't forget to include your Instagram handle. Submit to careers@ruseboutique.com.

Web Design by Loïc Untereiner