At RUSE, authenticity is at the heart of our selection process. We are committed to offering exclusively authentic designer pieces, so our clients can shop and consign with confidence.

Our team is trained in authentication techniques and carefully examines each item. Depending on the brand and the nature of the piece, we pay particular attention to materials, stitching, finishes, logos, labels, hardware and applicable identification codes.

For select eligible items, we also use Entrupy, an authentication technology that combines artificial intelligence with high-resolution imaging to support our verification process. An Entrupy certificate may be available for pieces authenticated using this system.

When needed, we may ask the consignor for additional documentation or information, such as proof of purchase or a certificate of authenticity. If any doubt remains following our review, the item will not be offered for sale.

Have a question about an item’s authenticity or want to know if a certificate is available? Our team will be happy to help at [email protected].

Online orders are processed and shipped by Canada Post. Please allow 48 hours for processing and be sure to provide all address details including apartment/suite/building number, and company name if applicable. We do not ship to PO boxes unless additional information is provided. You will receive a confirmation email after the payment, and an additional email confirming shipment.

Orders will include a tracking number. Orders that cannot be received for whatever reason will either be re-shipped (at the customer’s expense) or cancelled. In that case, you will be contacted.

RUSE is not responsible for any loss and/or delays of products following shipment from Ruse Boutique to the shipping address. Delayed delivery will not give rise to any penalty nor indemnity, and cannot be used as reason for cancelling an order.

CLICK AND COLLECT (No shipping fee)
In order to avoid shipping fees, Montreal customers can use the option of Click & Collect to purchase the item online and pick it up in store within a 1 month period. Orders will be ready for pickup the following business day, with no confirmation necessary, unless contacted otherwise.

Shipping fees
Shipping fees can vary depending on the selected item and your location.

In Store Pickup
All items featured online are reflective of our in store inventory.

Taxes
Taxes aren't included in the price and will be added where applicable by law for all Canadian orders.

Custom Duties
Please refer to the customs legislation in your country of residence for more information on additional duties and taxes. Ruse Boutique will not be responsible for additional custom duties and taxes that may be applied to your order. Refused packages will still be responsible for any shipping fees, taxes and additional custom duties.

Terms & Conditions
Below, you’ll find the terms and conditions for shopping online with RUSE. Should you require additional information, please email us at [email protected] or give us a call from 11am-7pm EST between Monday and Friday at (514) 948-1717.

RUSE strives to maintain the highest standards for all of our consignment items.

Every item consigned with us is thoroughly inspected and assessed before reaching our racks or online store. All relevant information regarding item condition is communicated under product information. It is of the utmost importance to read and understand the condition of the item(s) prior to making a purchase through our online store. Although many of the items we list are new or unworn, due to the nature of consignment, many of our items also bear gentle wear and/or minor defects.

Each item is carefully inspected to guarantee quality, authenticity and condition. Once an item is accepted, it is categorized as one of the following: Like New, Excellent, Very Good, Good or Vintage. Refer to the table below for additional information pertaining to the categories for each condition.

If you are interested in an item and require further information regarding its condition, do not hesitate to contact us via email at [email protected].

RUSE is committed to protecting your privacy. All collected personal information is solely used to process your order or contact you with regards to your transaction. RUSE guarantees that your personal information will never be distributed to any organization or third party. RUSE reserves the right to contact you via email.

By using this website, you accept the policies set forth in this Privacy Policy.

If you wish to return your purchase, please contact us within 48 hours of receiving your package. All returns must be shipped within 5 business days from the date of receiving the return shipping label. A store credit will be issued for all returns only. No monetary refund will be permitted. Note: Return shipping costs will be deducted from your return credit. Please allow 48 hours for re-authentication and processing before any credits are issued.

For further inquiries on our return policy, contact us at [email protected] or (514) 948-1717 from 11am-7pm EST between Monday and Friday.

Alternatively, if you do not wish to keep the item, consigning with us is a sustainable option.

SALES ASSOCIATE

The Sales Associate helps provide RUSE clients with a welcoming and personalized experience. Working closely with the team, this person contributes to in-store and online sales, cares for the merchandise and helps maintain the boutique’s presentation.

Key responsibilities

• Welcome every client with care and create a warm, personalized shopping experience.

• Ask open-ended questions to understand clients’ needs, preferences and budgets, then recommend suitable pieces.

• Develop and share knowledge of brands, products and trends to advise clients with confidence.

• Maintain a strong knowledge of merchandise available in-store and online, as well as upcoming arrivals.

• Collaborate with colleagues to provide excellent service in-store and across online platforms, including Instagram and the website.

• Respond efficiently to client inquiries and assist clients with their shopping experience, both in person and online.

• Prepare merchandise for photo shoots or sale by tagging items, attaching security devices, steaming garments and ensuring each piece is carefully buttoned, fastened and presented in accordance with RUSE’s quality standards.

• Care for clothing and accessories, ensuring they are properly displayed, organized and replenished throughout the day.

• Keep the boutique clean, organized and welcoming, in accordance with RUSE’s presentation standards.

• Contribute to a positive, respectful and inclusive work environment.

• Stay alert to situations that could pose a risk to clients, team members or merchandise, and report them to the person in charge.

What we’re looking for

• Excellent customer service and communication skills.

• Strong organizational skills and the ability to manage multiple tasks and work effectively under pressure.

• An interest in fashion, designer clothing and secondhand fashion.

• Ability to work as part of a team and adapt to the boutique’s needs.

• Initiative, attention to detail and a professional attitude.

• Ability to assist clients in both French and English.

• Experience in sales or customer service is an asset.

The RUSE team is an ever-changing microcosm of fashion forward, eclectic and committed individuals. As our business blooms and evolves, new positions are being created to reflect our growth. If you’re a creative, outside-the-box thinker who is passionate about our approach to fashion, we would love to hear from you. We are always accepting CVs and Cover Letters, so drop us a line and be sure to include some details about yourself and what makes you a perfect fit for our team. Oh! And don't forget to include your Instagram handle.

Now Hiring:

INVENTORY ASSOCIATE

The Inventory Associate contributes to the daily management of RUSE’s merchandise. Working closely with the consignment, sales and e-commerce teams, this person helps maintain accurate inventory records, prepares items for sale and keeps storage areas organized.

Key responsibilities

• Assist with creating SKUs and entering new merchandise into the inventory system, verifying descriptions, sizes, prices and consignor information.

• Research consigned items to help determine their value and establish fair selling prices, taking into account the brand, model, condition and secondhand market.

• Coordinate the movement of items between intake, storage areas, photo shoots and the sales floor, ensuring their whereabouts are tracked.

• Prepare items for sale by checking their condition, providing any necessary care, and creating and printing labels.

• Maintain a strong knowledge of the merchandise and where items are located to respond efficiently to team requests.

• Prepare unsold items for return to consignors at the end of the three-month consignment period, following the responsible team’s instructions. Verify SKUs, update item statuses and clearly identify bags or garment covers.

• Complete stock transfers, inventory consolidations and approved price adjustments, ensuring that system information and labels match.

• Participate in inventory checks, identify discrepancies and report them to the person in charge.

• Assist with the preparation of sales, promotions and seasonal transitions.

• Replenish the sales floor in coordination with the boutique team.

• Keep storage areas clean, organized and accessible, and ensure boxes, garment covers, supplies and equipment are properly stored.

• Handle clothing, bags, shoes and accessories with care, in keeping with RUSE’s quality standards.

What we’re looking for

• Strong organizational skills, accuracy and attention to detail.

• Ability to manage multiple priorities and work independently.

• Comfort with computer systems and data entry.

• Team spirit and clear communication.

• An interest in fashion, designer clothing and secondhand fashion.

• Experience in inventory management, retail or consignment is an asset.

New York Times
https://www.nytimes.com/2018/11/02/t-magazine/montreal-travel-guide.html

AnOther Magazine
"The AnOther Guide to Montreal"
https://www.anothermag.com/design-living/12230/things-to-do-montreal-canada-cafe-restaurant-art-culture-shop-fashion-book

Architectural Digest
https://www.architecturaldigest.com/story/montreal-design-travel-guide

ELLE
https://www.ellequebec.com/mode/tendances/six-friperies-incontournables-a-montreal/

Clin d'oeil
https://www.clindoeil.ca/2020/02/11/nos-3-boutiques-en-ligne-de-seconde-main-preferees

http://www.clindoeil.ca/mode/cest-hot/vintage-le-guide-pratique

http://www.clindoeil.ca/mode/cest-hot/boutiques-vintage-nos-bonnes-adresses

Bienséance Magazine
Article published in Bienséance Magazine (pdf in French)

This Era Archive
"Treasures, The Vintage & Secondhand Shopping Guide To The World"