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If you are a first-time consignor, please read through this handy guide. It will provide you with everything you need to know about how we operate behind the scenes and includes answers to our frequently asked questions.
Bring the clean, good quality and mint condition garments, shoes and accessories that you wish to consign into the RUSE storefront for selection.* Item selection is done on location from Monday to Friday during operating hours and generally takes 10-15 minutes to complete. Items may be dropped off or you may wait while selection is completed. If you choose to simply make a drop off, it is imperative that your non-selected items be picked up a maximum of 2 weeks after they are taken in for selection. Non-selected items that have not been collected will be donated to a charity organization.
To expedite the process, please bring a completed copy of the RUSE Consignment Contract with you.
*If you are not based in Montreal but are interested in consigning with us, please email photographs of your items to firstname.lastname@example.org.
Roughly 5 business days after your items have been selected, you will receive an email indicating our proposed prices and a description of each piece.
The description will include:
- a brief description of the item and its condition
- our proposed price
- item classification as high end (50% RUSE / 50% Client)* or medium end (60% RUSE / 40% client)
*All designer items sold through RUSE must be 100% authentic. Please refer to our AUTHENTICITY page for more information.
You have 48 hours to reply to our email if you would like to make any alterations to our proposed prices. If no reply is received, your items will be processed as inventory using our proposed prices.
INVENTORY IS KEPT
Your items will be retained as inventory to be sold online or in store for a 3 month period. At the end of the 3 month period, your items will be made available for collection. A donation option for unsold items is also available.
Please note that if you have not collected your items 2 weeks after the 3 month period, or made arrangements with us by email or phone, your items will be donated to a charity organization.
Due to our high volume of consignors, it is your responsibility to track your sales by contacting RUSE via email once per month. Payment is available once per month by e-transfer or by check, at the discretion of the consignor.
Does RUSE purchase items?
We do not purchase any items.
We operate on a consignment basis only.
Will my items be available in store and online?
Certain items will be exclusively sold online or in-store. However, some items will be available through both avenues.
How are prices assigned?
Our educated team of professionals strives to assign prices that reflect the condition, original retail value and uniqueness of each item. Items are priced so that they sell quickly and efficiently to better serve the best interest of our consignors and consumers.
Will my item prices be reduced?
We reserve the right to lower the price of any item by 10-15% after 2 months of the consignment period have passed. This is one of the most effective ways for an item to sell in its final month of consignment.
How can I prove my luxury items are authentic?
There are numerous ways to assist in proving the authenticity of your items. Original receipts, boxes/dust bags, certificates of authenticity or other documentation can contribute to the authentication of your item. As explained in our AUTHENTICITY section of our website, we work alongside experts to guarantee the authenticity of every item we consign. Ultimately, RUSE reserves the right to refuse any item that cannot be proven as 100% authentic.
Are pieces only accepted if they are in season?
Yes. Spring/Summer pieces are accepted from March to August. Fall/Winter pieces are accepted from August to March.
Are there any brands you do not accept?
Pieces from fast-fashion brands such as Zara, H&M, Forever21 and inexpensive online retailers are not accepted. We strive to offer our clients high quality pieces in order to encourage a sustainable fashion cycle.
OF HIGH END AND MEDIUM END DESIGNERS
Dolce & Gabbana
Dries Van Noten
Diane Von Furstenburg
Marc by Marc Jacobs
Maryam Nassir Zadeh
See by Chloé
Zadig & Voltaire